Testimonials
Outdoor Power
"Thanks to the new inventory feature on our website, we were able to sell several over stock pieces of equipment within a matter of weeks; we had been trying to sell them for the last two years. The ease of adding new items to the featured specials is unbelievable and we gained instant results."
"My gal at the parts counter is almost 60 and was afraid of computers. PartSmart is so easy to use and up-to-date, that she is already an expert! It has increased her productivity by at least 50%."
"PartSmart is simply the best. Enough said. All of the wannabes should pack it up and go away."
"The where used function in PartSmart is invaluable. It has saved us hundreds of dollars by helping us to see how many areas a part is used and where, which helps us to have the right part for our customers. It also helps us adjust our inventory levels. This saves us time and money."
"Using ARI’s PartSmart and WebsiteSmart has helped us to keep our business organized and efficient; which in turn, allows us to be more profitable. We are very pleased with how easy it was for us to get WebsiteSmart up and running. It’s great having two top quality products that are supported under the single umbrella of ARI."
"We’re very pleased with PartSmart. Using PartSmart, we’ve been able to increase our parts and accessory sales by 10-15%, increase employee productivity, reduce ordering errors, which reduces our costs, and we’re able to serve more customers with the same number of employees. PartSmart is a quality product with great support."
"We at Powered Agriculture, LLC recently made the decision to purchase PartSmart, and after only a short time of using the program we can't figure out how we got along without it. Customers, as well as employees, have congratulated us on our new-found professionalism, and it's really because of how quickly we can isolate and specify parts. Again, thank you for a great product, and we proudly endorse ARI and PartSmart."
"When I bought the company, PartSmart was already part of the business. I won’t step away from it. It’s a straight forward program that is easy to use. We do 95% of our parts look ups using PartSmart, which saves us 30 to 45 minutes a day! That’s a big number and I think it says a lot about the value of PartSmart. It’s what I need."
"PartSmart has helped us to increase customer satisfaction by 90% and being able to find the right part the first time has increased our profits by 20%. Thanks ARI!"
"PartSmart is so dependable and easy to use compared to competitor parts catalogs; our microfiche screen is used as a sticky note board and our PDF software just sits and collects dust. I’d give PartSmart a score of 95 out of 100. The one thing that would make it better is if all of our manufacturers used PartSmart."
"How do our people at the parts counter do a million dollars a year in business? PartSmart and Ideal, that’s how. It’s the marriage of the two that makes us fly."
"I didn’t think it was possible to make PartSmart even easier to install and use, but PartSmart 8.0 is!"
"PartSmart 8.0 has a much more intuitive interface . . . it’s more like a standard Windows program. It’s friendlier to use for the computer novice. In fact, even my ‘computer phobic’ folks found it much easier to understand and use!"
"I give PartSmart 8.0’s new Literature Tab a score of 5 out of 5! There is a lot of good information and I can see that this and the comparison will help with sales of parts and equipment. It is nice, when working on a machine, to sit and not only get part look up info, but also service and more. I’m confident that once we are more familiar with this feature, the company will save money."
Power Sports
"A customer called this morning, the owner of a local marina who also does some repair work, and they order their parts through me. She tried to describe the part she needed, but I wasn’t sure I knew what she wanted. I used PartSmart to print out an exploded diagram and the accompanying parts list and faxed them to her. Within minutes, she sent it back with the right part circled on the list! Two business owners, both too busy on a Spring Saturday afternoon to leave the cash register, yet PartSmart made it easy to order the right part without delay."
"Using PartSmart cuts our look up time in half, especially when it comes to supercessions and priors. That adds up to saving us a couple of hours a day. PartSmart helps us be more efficient; and more efficient customer service keeps the customer coming back."
Marine
"We partnered with ARI/Channel Blade over 6 years ago, and each year we continue to increase leads and sales as a direct result of their solutions. Our online presence represents over 60% of our sales! Before we launched Footsteps, it could take days to respond to an incoming lead . . . Now it takes seconds. Footsteps has changed the way we do business."
"As a result of partnering with ARI/Channel Blade, our February 2008 PROFIT beat our August 2007 PROFIT. Boat sales are normally the highest in the summer, but not anymore! In the past year ARI/Channel Blade has yielded results in 86.36% of ALL of our boat sales."
"We were frustrated with the number of leads our previous website was generating. In the first 16 weeks after we began using Footsteps, sales increased by 40%, in-store traffic to our showrooms increased by 57%, closing ratio increased 30% and overall percentage of return prospects has risen about 45%!"
"Footsteps has become a real asset to our business. The email blasts, customer tracking, lead generation, and overall ease-of-use of Footsteps and ARI/Channel Blade solutions has played a critical role in our prospecting efforts. In 2008, our ARI/Channel Blade solutions generated over 800 leads and over 78,000 site visitors — we look forward to even more this year! The company works very hard and we appreciate their attention to detail, quick follow up, and creativeness."
"Within a few weeks of deploying Footsteps, we received over 60 leads and had a 10% sold rate on these leads. We really like the program because it is easy to use and gives us immediate access to our prospective customers. We respond to these as soon as we get them and follow up later with a phone call, for those who provided a phone number. Otherwise, we follow up with another email or letter. I have had positive feedback from customers as well. Not once have I had a customer who did not appreciate or was annoyed by the phone call. On the contrary, they have been surprised and happy about the quick response. As we learn more and use the program to its fullest potential, we will only benefit more and more."