FootSteps
OK, let’s say you are doing everything right and you are getting more leads than ever before. Now’s the time to handle these leads correctly, and that means engaging the consumer in a conversation. ARI’s FootSteps provides manufacturers and dealers with an electronic means of logging and tracking all in-store customer visits, inbound/outbound sales calls and Internet leads, providing the ability to better manage the efforts of sales staff for accountability and follow-up. Then close the loop with FootSteps marketing automation and lead follow-up system.
We Help You Sell More Stuff!
Connect
OEM Provided
- Connects To OEM
- Customer Master
- eMail Gallery
- Template Builder
Essentials
3 Users 1 Location
- All Connect Features plus
- Auto Assign Leads
- Manage All Lead Sources
- PartSmart® Integration
Professional
Multiple Users & Locations
- Essentials Features plus
- Sales Automation
- Users By Role
- Custom Reports
FootSteps Features
Saves time and increases productivity
FootSteps automates portions of the sales process to ensure that every lead is taken care of properly and that no lead falls through the cracks. Implementing a regular follow-up program typically results in close rates 30% to 50% higher than average.
Nurtures customers and prospects
Designed to completely automate follow up when the visitor submits an online lead, places a telephone call, fills out an online credit application, schedules a service appointment, or some similar event. Nurturing leads throughout the buying cycle is crucial to the short- and long-term growth of your business.
Shortens response time and sales cycle
FootSteps automates portions of the sales management process and enables actions to be cascaded, assigned, tracked, updated, and reported on in one easy-to-use tool.
Increases sales
All the information your teams need in one place, all the time. Follow up, manage and nurture ALL inquiries from – trade shows, eMail, phone, walk-ins and more.
Delivers a consistent, professional message
Your sales team will follow up, more efficiently and professionally, FootSteps is a cost-effective tool to communicate with prospects and customers.
Improves communications and accountability
Buyers are willing to build a one-on-one connection when they receive information more pertinent to his or her interests.
Builds customer loyalty
Prospect categorization, template-driven eMail marketing, calendar management, and reminders are among the many FootSteps features designed to foster customer relationships and stay in touch with them long term.
Enhances brand recognition
“Be there” and top of mind, without ongoing effort on your part and to keep prospects engaged when they are not quite ready.
| Feature List | Connect | Essentials | Professional |
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| All Customer Profile Information in One Place |
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| Prevents Creating Duplicate Customer Records |
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| Template Gallery Included For Professional Responses |
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| Built in eMail Campaign Wizard |
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| Easily Build Custom Templates For eMails and Letters |
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| PartSmart® Integration Captures History & Appends Records |
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| WebsiteSmartTM and eProTM Lead and Inventory Integration |
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| WebsiteSmartTM Cart Integration Tracks Customer Orders |
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| Personalized Auto Responders and Scheduled eMails |
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| Automatically Assign Customers to Sales or Service Employees |
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| View Leads From All Sources, Including Participating OEMs and 3rd Parties |
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| Sales Process Automation and Customization |
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| Easily Manage Multiple Locations and Keep Track of Activities |
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| Scalable - Add Users With Different Roles as You Need Them |
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| Custom Report Builder Allows You To Create and Manage The Reports |
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FootSteps Channel Connect For OEMs
FootSteps Essentials Lead Management