Frequently Asked Questions

1. Open up your browser.
   
2. Click on Tools in the menu.
   
3. Click on Internet Options.
   
4. Click on Security (tab).
   
5. Click on Local Intranet.
   
6. Click the “Sites” button and uncheck the ”Automatically detect intranet network” option.

The most likely cause is entering a key that does not have the PartSmart software license in it. You will likely have more than one key in this case. In most cases, if you enter the key with the PartSmart license embedded in it the problem disappears.

If you received this error when you are trying to enter a key, you may have entered a key that is tied to a different user's account. Please contact ARI for a key specific to your account.

You can also go to MyARI and log in with your email address and account number to view the license keys applicable to your subscriptions.

The following is the procedure we follow to correct the unhandled exception errors that appear after closing out a diagram screen in PartSmart Pro:

1. Exit PartSmart on the machine you’re working on.
2. Double-left-click MY COMPUTER.
3. Double-left-click on your C drive.
4. Double-left-click on Documents and Settings.
5. Double-left-click on All Users.
6. Look for a folder called Application Data.
   1. If you don’t see it, click on Tools at the top of that window.
   2. Select Folder Options from the Tools menu.
   3. Click on the View tab.
   4. Where it says Hidden Files and Folders, select the option “Show Hidden Files and Folders”.  Then, click Apply, and close out of the Folder Options window
7. Double-left-click on Application Data, and find the folder ARI NETWORK SERVICES.  Single-right-click on that folder and select DELETE to remove it.
8. Exit out of any windows you’re in, and click on the START menu.
9. Select RUN.
10. Type in the command line,   regedit .  That will take you to the Registry Editor.
11. On the left hand column, look for the line HKEY_LOCAL_MACHINE.  Click on the plus sign next to it.
12. Click on the plus sign next to the folder that appears, called Software.
13. Click the plus sign next to the folder called ARI.
14. Click the plus sign next to the folder called PartSmart.
15. There will be a folder called STATE that appears.  Right-click on that file and left-click DELETE.
16. Close out of the registry editor.
17. Click on START, then select RUN again.
18. Type in the command line, %temp% . Make sure to include the % symbols.
19. This will take you to the Temp folder.  Look for a file called History.xml.  The icon may look like a page with a globe on it.
20. Right-click on it, then left-click DELETE.
21. Close out of any windows you’re in.
22. Re-open PartSmart, enter a diagram, and exit to test the problem.  It should be resolved now.

If the error still occurs, please log any details from the error message that you can and contact ARI's Technical Support department at 1-800-558-9044 for further assistance.

               1.Make sure PartSmart is closed.

2. Click on Start, select Run, type in REGEDIT, and click OK. 

3. This will take you to the Registry Editor.  Click on the plus (+) sign next to HKEY_LOCAL_MACHINE, click the plus sign next to Software, click the plus sign next to ARI, then click the plus sign next to Keylime. 

4. You’ll see a data string line called DLA.  Double-click on that line, and delete the text in the Value Data.

5. Close out of the Registry Editor, and re-open PartSmart   The problem should be corrected.

This error is caused by an error within that particular OEM's data folder, possibly caused during an update.  To correct this problem, exit PartSmart, and follow these steps:

1.  On the machine you've installed PartSmart to, open My Computer.

2. Double-click on your Local Disk (C:) drive, or whichever drive you installed PartSmart to.

3.  Find and double-click the Parts folder.  (If you do not have a Parts folder, double-click on Program Files, then on ARI Network Services, then on PartSmart.)

4.  Find the two-digit-numbered folder for the OEM you are experiencing the problem with.  Right-click on that folder and left-click DELETE.

5.  In that same Parts (or PartSmart) folder, double-click a folder called CFR.  You'll find the same numbered folder in that directory.  Right-click the numbered folder and left-click DELETE.

6.  Also in that Parts (or PartSmart) folder, double-click a folder calld PS8.  You will find, in that directory, a folder called CustomOEM.  Double-click that directory and you'll find another of the same numbered folder.  Right-click on that directory and left-click DELETE.

7.  Re-insert the CD for the OEM that was generating the error and reinstall the update.  This will rebuild the deleted directories and solve the problem.

This error is caused by a problem within that particular OEM's data folder.  To correct this problem, exit PartSmart, and follow these steps:

1.  On the machine you've installed PartSmart to, open My Computer.

2. Double-click on your Local Disk (C:) drive, or whichever drive you installed PartSmart to.

3.  Find and double-click the Parts folder.  (If you do not have a Parts folder, double-click on Program Files, then on ARI Network Services, then on PartSmart.)

4.  Find the two-digit-numbered folder for the OEM you are experiencing the problem with.  Right-click on that folder and left-click DELETE.

5.  In that same Parts (or PartSmart) folder, double-click a folder called CFR.  You'll find the same numbered folder in that directory.  Right-click the numbered folder and left-click DELETE.

6.  Also in that Parts (or PartSmart) folder, double-click a folder calld PS8.  You will find, in that directory, a folder called CustomOEM.  Double-click that directory and you'll find another of the same numbered folder.  Right-click on that directory and left-click DELETE.

7.  Re-insert the CD for the OEM that was generating the error and reinstall the update.  This will rebuild the deleted directories and solve the problem.

This error most likely relates to protection settings configured by Microsoft's .NET framework.  They will need to be adjusted to allow the program to function normally.  Here's how:

Click on your Start button, and select Control Panel. 

Double-click on Administrative Tools, and double-click to open Microsoft .NET 1.1 Configuration. 

Select "Configure Code Access Security Policy" from the options on the right, then select "Adjust Zone Security" from the new set of options on the right. 

Click Next to allow the settings to apply to that PC, and you'll see a screen where you can adjust the security levels for each zone. 

Select Local Intranet first, and confirm that the scroller is set to Full Trust.  Then select Trusted Sites and move the scroller up to Full Trust. 

Click Next, then click Finish.   

This error message means that the index data for that specific manufacturer has somehow become corrupted.  It will need to be deleted and reinstalled.  To do this, follow these steps:

1.  On the machine you've installed PartSmart to, open My Computer.

2. Double-click on your Local Disk (C:) drive, or whichever drive you installed PartSmart to.

3.  Find and double-click the Parts folder.  (If you do not have a Parts folder, double-click on Program Files, then on ARI Network Services, then on PartSmart.)

4.  Find the two-digit-numbered folder for the OEM you are experiencing the problem with.  Right-click on that folder and left-click DELETE.

5.  In that same Parts (or PartSmart) folder, double-click a folder called CFR.  You'll find the same numbered folder in that directory.  Right-click the numbered folder and left-click DELETE.

6.  Also in that Parts (or PartSmart) folder, double-click a folder calld PS8.  You will find, in that directory, a folder called CustomOEM.  Double-click that directory and you'll find another of the same numbered folder.  Right-click on that directory and left-click DELETE.

7.  Re-insert the CD for the OEM that was generating the error and reinstall the update.  This will rebuild the deleted directories and solve the problem.

The following is the procedure we follow to correct the "root element is missing" error that sometimes appear when trying to open PartSmart:

1.   Exit PartSmart on the machine you’re working on.
2.  Double-left-click MY COMPUTER.
3.  Double-left-click on your C drive.
4.  Double-left-click on Documents and Settings.
5.  Double-left-click on All Users.
6.  Look for a folder called Application Data. 
     a.  If you don’t see it, click on Tools at the top of that window. 
     b.  Select Folder Options from the Tools menu. 
     c.  Click on the View tab.
     d.  Where it says Hidden Files and Folders, select the option “Show Hidden Files and Folders”.  Then, click Apply, and close out of the Folder Options window
7.  Double-left-click on Application Data, and find the folder ARI NETWORK SERVICES.  Single-right-click on that folder and select DELETE to remove it.
8.  Exit out of any windows you’re in, and click on the START menu.
Select RUN.
9.  Type in the command line,   regedit .  That will take you to the Registry Editor.
10.  On the left hand column, look for the line HKEY_LOCAL_MACHINE.  Click on the plus sign next to it.
11.  Click on the plus sign next to the folder that appears, called Software.
12.  Click the plus sign next to the folder called ARI.
13.  Click the plus sign next to the folder called PartSmart.
14.  There will be a folder called STATE that appears.  Right-click on that file and left-click DELETE.
15.  Close out of the registry editor.
16.  Click on START, then select RUN again.
17.  Type in the command line, %temp% . Make sure to include the % symbols.
This will take you to the Temp folder.  Look for a file called History.xml.  The icon may look like a page with a globe on it.
18.  Right-click on it, then left-click DELETE.
19.  Close out of any windows you’re in.
20.  Re-open PartSmart.  The error should not appear this time.

If the error still occurs, please log any details from the error message that you can and contact ARI's Technical Support department at 1-800-558-9044 for further assistance.

The latest version of PartSmart no longer requires that a CD be used at each workstation to run the client installation.  Instead, on the server, a directory called ClientSetup has been created in the PS8 folder within the PartSmart install folder.  There is a SETUP.EXE file that needs to run at the workstation through the network.  That will set up the client icon for PartSmart, pointing to the server's install location.